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Building 14+ Features for an online delivery platform used by 420+ restaurant outlets

As the sole founding designer, I designed and handed off over 14 features from 0-1 across Feedback Management, Agentic AI, Automations, Finance, Reporting, etc. used by 420+ restaurant outlets, collectively managing over $1.6M in Monthly Recurring Revenue.

In Depth Case Study (Coming Soon)

Overview

Kitchen Spurs’ dashboard began as an internal tool to manage Swiggy / Zomato online delivery performance and eventually evolved into a SaaS product, opening a new revenue vertical for the company.


These high-impact features help restaurant owners and the internal team manage data, automate operations, save time and revenue. This case study highlights the most impactful features across 1.5 years.

Features Designed for Restaurant Owners, Accountants, Account Managers

Features Designed for Restaurant Owners, Accountants, Account Managers

Agentic AI

Agentic AI

Feedback

Feedback

Finance

Finance

Report Builder

Report

Builder

Automations

Automations

Sales

Sales

Downtime

Downtime

Menu Management

Menu

Management

+7 more…

+7 more…

Team

1 Product Designer (Me), Founder, 4 Developers, 4 Account Managers (for insights)

1 Product Designer (Me), Founder, 4 Developers, 4 Account Managers (for insights)

  1. Agentic UI

Consolidated all dashboard content in an agentic AI interface for users to retrieve data through pull method instead of push.

IMPACT

70% Reduction

70% Reduction

In Support Requests for data collection

In Support Requests for data collection

  1. Feedback Management

Users can see customer reviews and complaints across locations and respond to them through AI Replies and Automated Disputes for better online reputation.

IMPACT

Saved $10,000+, 4K+ hrs

Saved $10,000+, 4K+ hrs

with Automations in 6 months

with Automations in 6 months

  1. Finance Overview

Unified Swiggy & Zomato finance module with finance recon and invoice management to assist with bookkeeping for 400+ restaurants

IMPACT

80% Reduction

80% Reduction

In Support Requests during Financial year end

In Support Requests during Financial year end

  1. Reporting & Alerts

Monitor live performance across metrics and locations to take action quickly changing systems from T-1 Reporting to live reporting. This helps in festivals to optimise operations

IMPACT

92% Reduction

92% Reduction

in dependency of Google Sheets workflows

in dependency of Google Sheets workflows

  1. Downtime Tracker

Spot Outlet Shutdown and instantly turn on outlets to avoid Revenue Loss. Enable automations to auto turn on outlets when closed due to multiple reasons

IMPACT

$4K+ Revenue Saved

$4K+ Revenue Saved

from notifying and automatically switching on outlets during service times

from notifying and automatically switching on outlets during service times

  1. Menu Management

Helped 400+ restaurants manage their menus in a unified platform along with viewing Menu Engineering Matrix to promote top sellers and remove poor performing items

IMPACT

25% Increase

25% Increase

In Revenue from Top Sellers after Menu Optimisation

In Revenue from Top Sellers after Menu Optimisation

Thank you for viewing <3

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